Return and Refund Policy
Return and Refund Policy
At AzizCard, we sell digital products only, which are delivered via email. We strive to ensure the highest level of transparency and customer satisfaction. Please read our return and refund policy carefully:
Delivery and Shipping
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All our products are digital and are delivered directly to the customer’s email address.
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No physical shipping is required, and no shipping fees apply.
Return and Refund Conditions
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Once the digital product (such as a license key or activation code) is delivered, it cannot be returned or refunded unless it is defective or not working as expected.
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We do not accept returns due to buyer’s remorse or incorrect purchases.
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If the product is defective, the customer must contact us within 7 days of delivery and provide clear evidence of the issue.
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Once we verify the problem, a replacement will be sent or a refund will be issued, depending on the case.
Market and Currency Information
We serve three markets:
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Saudi Market – Prices and refunds in Saudi Riyal (SAR)
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Egyptian Market – Prices and refunds in Egyptian Pound (EGP)
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Global Market – Prices and refunds in US Dollars (USD)
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In case of a refund, the amount will be returned in the same currency used during purchase.
Contact and Support
If you encounter any issues, please contact our support team immediately. We are here to help and ensure you receive the best experience Support@azizcard.com.